Cornelsen was established in 2003 and delivers innovative, robust and reliable systems, technologies and services for the remediation of contaminated land and the treatment of ground water.
In May 2019, Managing Director Quentin Hulm approached FCC to discuss upgrading their aging Panasonic telephone system.
“Having been a customer of FCC for a number of years, during which they managed our mobile phone requirements, it was an easy decision for us to engage with FCC.”
Initially, Cornelsen were concerned about the voice quality of a VoIP system having looked at VoIP a few years earlier. To help ease these concerns, FCC installed a trial handset at their offices in Nailsea, North Somerset. The quality of the proposed system was evident immediately with excellent voice quality on every call. Cornelsen placed an order for their new system after only one day trialling the system.
The order was placed on a Monday with the install required by Thursday of the same week so that remote workers, on site that day, could be trained and take delivery of their new handsets.
“Alongside the savings we have made, the functionality of the new solution has enabled us to maximise production and efficiencies within the business. Calls can now be routed directly to the correct department and now that our mobile devices can be connected to the system we truly can be remote workers.”
Installation took just three hours, with a downtime of just 5 minutes, whilst FCC moved the internet connection to a new POE switch.
“FCC have delivered again. Their customer service is far and above any of the previous providers we have used over the years and their products are great. I would have no hesitation in recommending them to any of my business contacts.”
Quentin Hulm, Managing Director