The founding of the scout movement dates back to 1907 with the publication of Baden-Powell’s seminal book, Scouting for Boys. It was an immediate hit and the rest, as they say, is history. Worldwide, the scouting movement helps millions of boys and girls. In the UK the largest scouting organisation is The Scout Association. Every year they help over 450,000 young people in the UK enjoy new adventures, experience the outdoors, interact with others, gain confidence and have the opportunity to reach their full potential
Effective communications within an organisation like The Scout Association, which is spread-out right across the country, is fundamental. They had previously worked with one of the large providers as a corporate client but their experience had been poor with no clear support and no account management plan. At the time they had a mobile fleet of 300 using multiple devices with individual data allowances and caps on texting and voice usage. With no clear plan or strategy in place from their provider, they felt a change was needed. Their aim was to rationalise their telecoms activities and to find a partner who understood their needs and who could work with them to deliver an efficient and cost-effective service that met these needs.
FCC devised a comprehensive plan to address all of the Association’s needs and concerns. For example, by offering a single device solution they took away the need to have data cards. This action alone meant a halving of the mobile fleet from 300 to 150.
FCC also moved all users on to one carrier EE, by porting those from T-Mobile. This change was planned and executed professionally across the country with minimal disruption or inconvenience. Crucially, with everyone on one network all the users now benefit from unlimited voice and text bundles which will help increase productivity, at no extra cost.
Another concern addressed was having easy access to one customer service team. Previously, they had needed to call different numbers for different queries. With FCC they now have a single point of contact and the FCC helpdesk tools to manage and service faults, tasks and new orders. Additionally, they can rely on consolidated invoices and accounts as well as the peace-of-mind that FCC will track their usage and needs and, over time, make suggestions and improvements when needed.
“Mark is one of the few people that will give his promise and always deliver. No matter what the problem, he will take it on and solve it for you. He has always been a trusted partner and is now a good friend. I would happily recommend him to anyone who needs someone to trust in the world of telecoms.”
Alexis Cheshire – Chief Information Officer at The Scout AssociationThis entry was posted in Case Studies. Both comments and trackbacks are currently closed.