Introduction :

London based IT service provider Panoptics is a company focused on simplifying complexity.  Their comprehensive offering covers the complete spectrum of IT requirements including Managed Services, Supply Services, Datacentres & Connectivity.  They believe in being an innovative IT service provider which is underpinned by their founding principle to deliver IT services and solutions with a difference.

The Challenge :

In an ideal world they would like to work with suppliers that hold a similar ethos and customer-focused drive, but, as they know, these companies can be hard to find.  When they needed some important telecoms help they turned to First Class Comms in the hope they had found such a company.

One issue the company was paying dearly for was worldwide roaming charges. They asked how they could reduce their global bill.

The Solution :

We know there is tremendous complexity in what is being offered by providers and that it can be hard for a firm to know just what package and arrangement is right for them. We were able to carefully assess just how they used their phones abroad to determine what provider tariffs best met their needs.  This work meant we moved them away from their incumbent O2 partner to help reduce their global mobile phone bill charges by introducing both Vodafone Euro and WorldTraveller add ons.

This has meant they can now roam the world and use their UK tariff (voice, text and data) in over 85 countries for a small daily charge.

Additionally we have been able to also help with any 2nd and 3rd line technical services around various phone systems they manage for their customers.

Customer Quote :

First Class Comms are a breath of fresh air.  Knowledgeable, reactive and supportive, they not only provide us with great value for money but they are able to assist when there are issues, with genuine insight to solve the problem. We could not be happier and would highly recommend them to anyone.
James Lewis – Panoptics

 

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