Introduction :

MD Building Services are a leading building, repairs and maintenance specialist working with clients to build stronger and better communities.

The company deliver works and services for over 50 clients including social landlords, local authorities, charities, insurance companies and national commercial organisations.

 

The Challenge :

The company has over 240 staff and seven offices across the south west and east from Bristol to Exeter and Oxford to Birmingham. The range of locations, coupled with the need for the majority of staff to be out on sites, makes their need to communicate effectively a business priority.

To ensure that these requirements were met, MD Building Services wanted to find one provider to look after all of the company’s telecom needs, linking mobiles, landlines and hosted phone system together and they asked First Class Comms to be that company.

The Solution :

First Class Comms initial work was to move the company from Vodafone to EE because of the better voice and data coverage the company would receive. In total, 239 mobiles were involved in the transfer, spread across their seven sites. This potentially complex exercise was carried out with minimal fuss or disruption, with a porting manager assigned for each location and the implementation spread across four days to ensure a smooth transition for the large number of mobile users.

For their hosted phone system needs, we arranged the data connections across all offices which included a mixture of leased line circuits and Fibre to the Cabinet connections to ensure maximum stability.

First Class Comms designed, project managed and delivered the various telecoms elements with minimal business interference ensuring a happy customer.

Customer Quote :

“We are extremely pleased with the service we are receiving from First Class Comms. They are easy to work with, attentive to detail and spot-on with their customer service. In particular, we were impressed with how they managed the mass change-over to another network. We wanted to avoid disruption to our busy staff and First Class Comms organised and ran the whole process very efficiently indeed.”
MD Building Services

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