INTRODUCTION:

County Contractors are a leading privately-owned refurbishment contractor. Working nationwide, they have a wealth of experience covering a broad range of sectors including hotel & leisure, commercial, retail and education and healthcare, as well as specialist services.

The company was founded in 1976 and is based in Weston-super-Mare. It has a well-deserved reputation for providing high quality and value-adding refurbishments to customers across the UK who also receive exceptional customer service.

THE CHALLENGE:

With staff working right across the country at changing locations, a requirement of paramount importance for FCC to fulfil was to ensure that these staff could stay connected to the office regardless of where they were and on whatever mobile device or tablet they used.

Additionally, they wanted a design solution to cater for short and long term site offices so that they could have the appropriate comms set-up for each location that could be scaled up or down depending on the number of users.

They were also seeking solutions that reduced their landline call costs to company mobiles and managed the mobile trends to prevent any bill shocks.

THE SOLUTION:

To ensure they received the reliable national connectivity they required, we integrated a Hosted Telephony system into their current infrastructure, managed over broadband connections for both voice and data devices.  This allows them to manage their entire communications across multiple sites and throughout the country. It is also easy for them to manage right down to the individual user level through a simple interface.

To cover their need to be able scale up or down depending on site tenure, we instigated flexible contracts. We significantly reduced their overall landline costs by moving them onto a tariff that gives them free calls from U.K. offices to company mobiles.  And, to avoid ‘bill shock’ we supply bespoke monthly billing reports that capture vital business intelligence to prevent unnecessary charges on the account.

CUSTOMER QUOTE:

“FCC understand just how business critical our mobile and landline needs are, which makes working with them a pleasure.”

Lorraine Baillie – IT & Telecommunications Manager

 

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