Introduction :

Bristol Airport is one of the UK’s fastest growing regional airports and North Somerset’s largest employer.  Every year well over six million passengers travel through their terminals and this is set to grow still further with planning permission in place for the development of facilities to handle 10 million passengers.  During 2016 alone, the airport will add a new more spacious security and search arrivals area to ease congestion and deliver faster, more efficient processes and a new Hampton by Hilton will be opened.

The Challenge :

Bristol AirportThe airport employs over 200 staff, spread over the large site across different buildings and key sites.  Communication between staff across these different sites is an essential capability to ensure the smooth running of the Airport and mobile phones are one of the important tools used. However, a combination of the topography of the site combined with the variety of building structures was leading to a number of reception blackspots, lessening their effectiveness.

The Solution :

The airport asked First Class Comms to investigate whether we could find a solution to their site reception issues.  Our initial focus was to determine what the reception was like right across the whole site.  We did this by completing a site survey to distinguish the locations where signals were better for different networks.  This type of survey is essential for sites as spread-out and complex as Bristol Airport and gave us the evidence we needed to develop a mobile plan that offered a solution to the reception issues they had endured.

With the test signal evidence across the airport giving us a clear map to feedback to the customer, we showed that by switching the airport to a combination of two carriers they would receive significantly better coverage across the site than they had been used to.  Their new arrangement moved 75% of their mobile users to EE, whilst 25% stayed with Vodafone. This mobile solution has improved reception considerably and has made the blackspot issues an exception rather than the rule.

Customer Quote :

“First Class Comms worked very hard to address the mobile blackspot issues we were suffering from and the solution they found has made a real difference. Cross-site communications at a busy Airport like ours is very important, and our previous service provider was just not good enough. We are grateful for their skill and insight into finding an answer and pleased with the service and on-going help we have received ever since.”
Bristol Airport

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