Introduction :

Bale Group is a leading national waste management company providing turn key solutions for business, with over 100 years experience in providing bespoke waste management solutions for industry. Their clients trust us to provide the right solution first time every time. Innovation is key to the business with a quality professional ‘silver service’ that is second to none. They are a reliable, service orientated company with a passion for providing unique solutions across many different industries for all hazardous and non-hazardous waste streams.

The Challenge :

To work with an Avaya partner who could manage the existing phone system across the sites on a 24/7 – 365 basis.

To have one number to call to raise any phone system, landline or internet faults anytime of the day.

The Solution :

First Class Comms designed a bespoke managed service to take the strain off internal staff members trying to manage multiple suppliers who can now simply call or email one team 24 hours a day 365 days a year.

Customer Quote :

“This time round our requirements were to work with a telecoms company who were specialist across their services, who could support our business 24 hours a day, 7 days a week, 365 days a year.”

“Finally after lots of searching and for a fixed monthly cost we now receive what we have always wanted, which is to work with a like-minded business who values our business and always goes that extra mile to make sure we are happy.”
James Bale – The Bale Group


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